Question 1

How to withdraw money?

Accepted Answer

Players can click on “Withdraw” and enter their accurate bank card information to withdraw money.

Question 2

Can I change my withdrawal password?

Accepted Answer

Members who want to change their withdrawal password can go to the security center and select withdrawal password. Enter the login password again, enter the new password, and verify the correct phone number that was registered previously, then confirm.

Question 3

Withdrawal order successful but not received money ?

Accepted Answer

If your withdrawal order shows as successful but you have not received the money, please wait for a few minutes. There could be objective reasons, such as network transmission issues, slow processing by the transferring or receiving bank, peak hours, or weekends that cause a delay in the money being credited to your account. If you encounter any issues, please contact our online customer support team for assistance.

Question 4

How to accurately deposit money?

Accepted Answer

Members can access the “Deposit” section and deposit funds through the “Digital Currency” payment gateway. The exchange rate will be based on the actual rate displayed on the deposit channel.

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